What is a Project

What is a Project?

 

 

What is a project that can be submitted through the project management services?

 

A project is defined as a temporary endeavor undertaken by or on behalf of ETSU that:

 

·       Has a clearly defined beginning and ending date;

·       Provides tangible and unique technology products or services;

·       Fulfills a defined business objective to substantially improve business processes to a department or that aligns with the university's strategic goals to the technology architecture through new or existing systems.

 

What are the criteria that indicates whether an IT request should be handled as a project or either a ticket or change request through the self-service portal?

 

It is a project if it meets the following criteria:

 

·       Impact – Involves one or more (ITS) units for assistance (ie. Web Services team, Systems Support team)

·       Effort – Duration is more than 1 month or resource time exceeds 40 hours

·       Risk – Has at least a low level of risk (ie. based on factors such as complexity, team size, project scope and cost)

·       Complexity – Involves at least one department or external office

·       Cost – is more than $5K

·       *University Strategic Goals – while this is not a condition for what constitutes a project, support of university goals influence the decision of project importance in relation to other projects.

·       Discretion of Senior Leadership / CIO – If directive provided by senior leadership or CIO (ie. presidential directive)

 

If your request meets these criteria, then submit your request using the following link: Project Services

 

If your request is a ticket (break/fix) or a change request which is defined as a modification being requested for a product or service already in use, then submit your request using the following link: Self-Service Portal

 

Please note that a change request that is of a substantial nature (ie. major ERP upgrade) and meets the project criteria above should be submitted as a project.

 

Please contact our ITS Project Management Office if you need assistance in determining the nature of your request:

 

Office: 423-439-4101

Email:  ETSU_Projects@etsu.edu